SHIPPING POLICY
When will you ship the item?
We’ll ship the ordered goods within 5 workdays after the payment is made.
Which shipping method will the parcel be shipped with?
We ship globally with our logistics partner 4PX which offers multiple shipping methods.
For the orders include true wireless earphones, we use “Singapore Post” for delivery mostly.
For the orders exclude true wireless earphones, we use “Singapore Post” and some other standard economy shipping methods.
Can I choose DHL or other express shipping methods for the delivery?
Yes, there will have an additional cost for the express shipping service. For such requires, please contact info@astrotecglobal.com for details.
Can you declare the parcel as a gift?
No, sorry the courier service does not accept this kind of declarations.
VAT or import tax included?
Due to the customs policy of different countries, we CANNOT control the taxes. Our product price does not include VAT or import tax for your country. We will try our best to declare a comparatively lower value for the product. If you have further questions about the declared value, please feel free to send us an email at info@astrotecglobal.com, thank you.
What’s the Remote area cost?
For the Express Shipping orders, the shipping cost does NOT include extra costs defined as remote area shipping fees on DHL’s website. Please check here if your location is considered remote:
http://www.dhl.com.hk/en/express/shipping/shipping_advice/surcharges.html
(Click Remote Area Services>>Remote Area Delivery>>Check for Remote Locations) to check.
Additional notice about shipping
This is the client’s responsibility to help for successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:
-We will contact the client ASAP once we receive any notification from our shipping company that your parcel is stuck in the customs due to any custom clearance reasons. If the client does not provide any necessary information that is required by the customs(such as tax payment) in a timely manner. The parcel will be returned to the shipping company’s country of origin warehouse (Usually, it's in Singapore or Hong Kong). If the client wants to re-ship the parcel, you may need to pay an additional fee(according to the bill from our shipping company). If you decided not to get the parcel at your own discretion, you may need to carry the burden for return shipping cost(according to the bill from our shipping company). We will refund the retail price(not included extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.
-We will contact the client ASAP once we receive any notification from our shipping company that either delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional costs for re-delivery.
For additional questions, shoot us an email at info@astrotecglobal.com
We’ll ship the ordered goods within 5 workdays after the payment is made.
Which shipping method will the parcel be shipped with?
We ship globally with our logistics partner 4PX which offers multiple shipping methods.
For the orders include true wireless earphones, we use “Singapore Post” for delivery mostly.
For the orders exclude true wireless earphones, we use “Singapore Post” and some other standard economy shipping methods.
Can I choose DHL or other express shipping methods for the delivery?
Yes, there will have an additional cost for the express shipping service. For such requires, please contact info@astrotecglobal.com for details.
Can you declare the parcel as a gift?
No, sorry the courier service does not accept this kind of declarations.
VAT or import tax included?
Due to the customs policy of different countries, we CANNOT control the taxes. Our product price does not include VAT or import tax for your country. We will try our best to declare a comparatively lower value for the product. If you have further questions about the declared value, please feel free to send us an email at info@astrotecglobal.com, thank you.
What’s the Remote area cost?
For the Express Shipping orders, the shipping cost does NOT include extra costs defined as remote area shipping fees on DHL’s website. Please check here if your location is considered remote:
http://www.dhl.com.hk/en/express/shipping/shipping_advice/surcharges.html
(Click Remote Area Services>>Remote Area Delivery>>Check for Remote Locations) to check.
Additional notice about shipping
This is the client’s responsibility to help for successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:
-We will contact the client ASAP once we receive any notification from our shipping company that your parcel is stuck in the customs due to any custom clearance reasons. If the client does not provide any necessary information that is required by the customs(such as tax payment) in a timely manner. The parcel will be returned to the shipping company’s country of origin warehouse (Usually, it's in Singapore or Hong Kong). If the client wants to re-ship the parcel, you may need to pay an additional fee(according to the bill from our shipping company). If you decided not to get the parcel at your own discretion, you may need to carry the burden for return shipping cost(according to the bill from our shipping company). We will refund the retail price(not included extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.
-We will contact the client ASAP once we receive any notification from our shipping company that either delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional costs for re-delivery.
For additional questions, shoot us an email at info@astrotecglobal.com